Privacy Policy

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‍Effective Date: 11 March 2025

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1. Introduction

FlytBase, Inc. ("FlytBase," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard personal information when you access our website (https://www.flytbase.com) and utilize our products and services (collectively, the "Services").

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This Privacy Policy is designed to ensure compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant international privacy laws.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

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2. Who We Are

FlytBase, Inc. is the entity responsible for processing your personal data. Our registered address is 1900 Camden Ave, San Jose, CA 95124, USA, and we can be reached via email at privacy@flytbase.com or by phone at +1-800-555-1234. FlytBase processes personal data of users in the European Union (EU) and the United Kingdom (UK). If it is determined that a GDPR Article 27 representative is required, the relevant details will be provided here. Until then, EU/UK users may contact privacy@flytbase.com for any GDPR-related inquiries.

3. Legal Basis for Processing Personal Data

If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under the following legal bases, as defined by GDPR:

Contractual Necessity – To provide the Services, including account creation, billing, and customer support.
Legitimate Interests – To improve and develop our Services, ensure security, and prevent fraud, provided that such interests do not override your fundamental rights and freedoms.
User Consent – For specific purposes, such as marketing communications and the use of non-essential cookies.
Legal Compliance – To comply with regulatory obligations, legal requests, and enforce our rights.

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Where consent is required, you may withdraw it at any time by contacting us.

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4. Information We Collect

We collect and process personal information from users in various ways, including when they register for an account, use our Services, communicate with us, or otherwise interact with FlytBase.

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A. Personal Data Provided by You

Account Information – Name, company name, email address, phone number, and physical address.
Payment Information – Credit card details or banking information (processed by third-party payment providers; FlytBase does not store financial data).
Uploaded Content – Imagery, map data, telemetry data, sensor data, and other materials shared via our Services.
Event Registration – Information provided when registering for events, webinars, or training sessions.
Customer Support – Details related to inquiries, complaints, and technical support interactions.

B. Data Collected Automatically

Device & Usage Data – IP address, browser type, operating system, and engagement with our Services.
Geolocation Data – Physical location and drone movements (when enabled by you).
Cookies & Tracking Technologies – We use cookies, web beacons, and other tracking technologies to enhance user experience, analytics, and advertising.
Managing Cookies: We provide a cookie consent tool on our website to accept or reject non-essential cookies.

C. Information Obtained from Third Parties

Third-Party Integrations: When users connect FlytBase to external services (e.g., cloud storage, analytics platforms), we may receive data in accordance with those providers' policies.

5. How We Use Personal Data

We process personal data for the following purposes:

To Provide and Enhance Services – Operating, maintaining, and improving FlytBase Services.
Personalization & Analytics – Enhancing user experience based on usage patterns.
Payments & Billing – Processing transactions via third-party payment providers.
Marketing & Communications – Sending service updates, promotions, and event invitations (subject to user preferences).
Research & Development – Analyzing feedback to improve functionality and security.
Compliance & Security – Ensuring compliance with legal obligations, fraud prevention, and safeguarding system integrity.

6. Disclosure of Personal Data

FlytBase does not sell personal data. However, we may share your information in the following circumstances:

Affiliates & Subsidiaries – With our corporate group for internal administrative purposes.
Service Providers – With trusted vendors (e.g., AWS for cloud hosting, Stripe for payment processing). A current list of service providers is available upon request at privacy@flytbase.com.
Business Transfers – In the event of a merger, acquisition, or asset sale, personal data may be transferred.
Legal & Regulatory Compliance – To comply with applicable laws, legal proceedings, or enforce our rights.

7. Data Security Measures

FlytBase implements appropriate technical and organizational measures to protect personal data, including:

Encryption – Data at rest is encrypted using AES-256, and data in transit is protected using TLS 1.2.
Access Controls – Role-based access restrictions and multi-factor authentication.
Security Audits – Regular vulnerability assessments and compliance checks.
Certifications – Adhering to industry standards, including ISO 27001 and SOC 2 for information security.

In case of a data breach, FlytBase will notify affected users and regulators within 72 hours, as required by law, and take immediate steps to mitigate harm.

8. International Data Transfers

Personal data may be transferred and processed outside of the country of collection, including to the United States, European Union, and other jurisdictions where FlytBase or its service providers operate.

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We ensure such transfers comply with applicable data protection laws through SCCs, adequacy decisions (e.g., EU-US DPF), and binding corporate rules as required.

9. Data Retention Policy

FlytBase retains personal data only for as long as necessary for business and legal purposes, after which it is securely deleted or anonymized.

Retention Periods:

Account Information – Retained for as long as the account remains active.
Billing & Payment Data – Retained for 7 years to comply with tax regulations.
Telemetry & Sensor Data – Retained for 12 months unless otherwise specified.
Customer Support Records – Retained for up to 2 years for service improvement.

Users may request deletion of their data by contacting FlytBase. Data is deleted via secure wiping methods (e.g., NIST 800-88 standards) or anonymized to remove identifiable links.

10. User Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to Access – Request a copy of the personal data we hold.
Right to Rectification – Correct any inaccuracies in personal data.
Right to Erasure ("Right to be Forgotten") – Request deletion of personal data, subject to legal obligations.
Right to Restriction of Processing – Limit how we process personal data under certain conditions.
Right to Data Portability – Receive data in a structured, machine-readable format.
Right to Object – Opt out of data processing for direct marketing or other legitimate interests.

To exercise these rights, please contact privacy@flytbase.com. Requests will be processed in accordance with applicable laws.

11. Children's Privacy

FlytBase Services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will promptly delete it.

12. Automated Decision-Making & AI Usage

FlytBase may employ artificial intelligence (AI) and automated analytics to optimize Services. However, we do not engage in automated decision-making that produces legal or significant effects on individuals.

13. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices.

Notification of Changes: Significant updates will be posted on our website and, where applicable, notified via email.
Latest Version: The "Effective Date" at the top of this policy indicates the most recent revision.

14. Contact Information

For privacy-related inquiries or to exercise your rights under this policy, please contact:

FlytBase, Inc.
1900 Camden Ave., San Jose, California 95124
Email: privacy@flytbase.com
Website: https://www.flytbase.com